IT Asset Recovery Service
We provide comprehensive solution for the disposal and management of customer assets. It is designed to meet the requirements of customers when handling the updating of equipment, focusing on data security, environmental sustainability, and the return of residual value. This service provides customers with an overall IT asset recovery solution.
IT Equipment Disposal & Recycling
Disposal and recycling include computers, servers, laptops, printers, monitors, networking devices, and other electronic devices.
Secure Data Sanitization & Hard Drive Destruction
Hard drive degaussing & physical destruction via punching, crushing, shredding following International Standards and provide certification and reports.
IT Asset Monitoring & Tracking
Providing insights into asset usage patterns, preventing unauthorized access or use and assisting in the timely replacement or upgrade of assets, and adhere to regulatory
Our Support
To reduce response time and optimize IT support costs, we segment the support team into levels according to the complexity of issues they are expected to handle:
A user support team answers questions about software usage and provides instructions to solve usage issues and minor problems
A technical support team deals with issues that cannot be resolved by L1 specialists: configuration issues, account administration, services restart, etc.
A team of engineers tackles complex issues on the code or database levels and provides hotfixes